1 reviews | Active since Dec 2016
Poor Customer Service
<p>Had to follow up on numerous occasions with regards the re-issue of my card, after specifically requesting from 3 various call centre agents the urgency of my request. To date no response from their call centre manager after 2 messages left for management to take my request a little more urgently.</p> <p> </p> <p>No point in having a "premium" card service.</p>
Dear Mr Gower
Thank you for taking the time to contact Diners Club and for raising your concerns
Please accept our sincere apologies for any inconvenience caused, and for the poor customer service received.
We have resolved your query as per our earlier discussion.
Please do not hesitate to contact should you require further information.
Kind regards
Diners Club
Dear Mr Gower
Thank you for taking the time to contact Diners Club and for raising your concerns
Please accept our sincere apologies for any inconvenience caused, and for the poor customer service received.
We have resolved your query as per our earlier discussion.
Please do not hesitate to contact should you require further information.
Kind regards
Diners Club