Pathetic Service

<p>I app**** for a diners card on the 09/11/2016 which got approved. Upon calling the call centre (members services ) I was continuously told that they will contact me. I got an approval online with a reference number but the call centre could never trace the number and never made any effort to do so as well. Eventually, a gentleman by the name of Rodwyn Wessells in the call centre gave me his word that he will resolve this matter for me. I forwarded all my docs to him on Friday 18/11/2016. It's almost 2 weeks now but my application has still not been sorted out. The turnaround time is supposed to be 3 days. </p>