Pathetic Service

I have received an email saying that my account is going to be closed in the next 30 days due to dormancy. It mentions a previous letter that was sent to me which I never received! I travel alot and I keep my Diners Club for emergencies when abroad. I do not use the card regularly because of the security risk that the card poses - it is not a chip and pin card!

In August I contacted member services and I requested that the outbound sales team contact me as I would like to upgrade to the new credit card. As I only returned in September, I requested to be contacted during the 1st week of September. No one contacted me.

I have left for my travels again on the 20th September. Today, I contacted the member services to query the email and they said I need to contact ********** . That number just plays music and I have spent over an hour on the phone and no one ever picked up my call. That is a 1 hour call from the UK to South Africa!!!!!

I will only return back to South Africa during the last week of October.

I have also sent an email to ********** and there has been no response.

I initially did not want this account to be closed, but all I can say now close the account. I owe Diners Club nothing and the service provided is absolutely pathetic. It is not worth the exorbitant fees that are charged.

I will advise all my clients and colleagues to avoid Diners Club. There are better cards out there that offer a better service.