Merchants don't accept payment by Diners Club cards!

<p>I am a business owner in the retail industry.<br />We take payment by credit card, and use Standard Bank Merchant services.<br />We have in the past accepted payment by Diners Club Cards, but only for small amounts around R200, and we have always received payment.<br />In November 2015 we accepted payment by Diners Club Card for 2 transactions, just short of R10,000<br />When we didn't receive payment at the end of the month we contacted our Merchant services, and they informed us that it was due to us not having a formal agreement with Diners Club, and after signing same agreement they would be able to release payment, and deduct Diners Club fees.</p> <p>We signed the agreement, and in February 2016 we received payment from Standard Bank Merchant services.<br />On 1 March Diners Club (who now had our banking details due to us signing an agreement) went and deducted the total from our account. I queried it, and up to today they have not given us a reason.<br />Below is the last mail I received from them:<br />From: Morrings, Nicolene ********** <br />Sent: Friday, June 3, 2016 9:19 AM<br />To: ........................................................<br />Subject: FW: Ref 019267<br />Importance: High<br />Good Day<br />We acknowledge receipt of your below email.<br />This is still under investigation with the IT department. We will be following up to provide urgent feedback.</p> <p>If you are a merchant thinking about signing up with Diners Club, please think again.<br />I am out of pocket to the tune of R10,000 since November 2015 (8 months) and still no reason.</p> <p>Remember the funds were there, held in trust by standard bank and transferred to our account in Feb 2015 (more than 3 months) so it's not like its card ***** or the funds were missing.</p> <p>I have stopped accepting Diners Club Cards for Payment, and I would advise you to do the same!</p>