*********** call centre

I have had the misfortune of having to deal with the completely *********** team at diners club from Samantha Appollis (possibly the rudest call centre person ever) to Zach M, Faeez and Ryan who may think he is the CEO of Diners since he doesn't return calls or responds to emails. Chantelle Derbyshire who is the "manager" seems to be equally useless as she too does not respond. For months I have been trying to close my account as a result of charges levied that I know nothing about and general unhappiness with having to deal with Diners but despite numerous emails instructing closure, nothing is done and my account is still be debited. I noticed from the other reviews on Diners that this seems to be a recurrent problem so surely senior management needs to either discipline these individuals or ensure that there are competent people in place. I want every cent (including interest) refunded as I don't seem why I should pay the price for having to deal with *********** people at this organization. Diners should be an elite card and hence there is a certain level of service expected - you are not meeting this expectation and will continue to reflect badly with customers if this is not addressed with some urgency.