How many lounge visits do you have??????????????
I have a problem with lounge access. How do I know whether I qualify as they have this ridiculous rule of requiring a certain spend per quarter PER VISIT (And this rule is hidden very far away on their website)? So I need to log in, download individual month statements, work out which quarter is applicable, and then guess how many visits I've had and how many I may still have!! And if I'm wrong they say nothing at the lounge - you just get charged afterwards! It's pathetic! How hard would it be to simply say on my statement "You qualify for X visits this quarter - Month A to Month C " And then a SMS to say "Well done - you have Y visits left this quarter!" or something cheerful like that...BUT NO, THAT WOULD BE TOO HARD!!!
Helpful (0)
Replies (2)0
Replies (2)
Diners Club's replyOfficial
20 Aug 2019, 15:14Good day Dr Johnston Peter
As per our telephonic discussion, the issues that you have raised are being attended to by management.
We do apologise for the inconvenience caused in this regard.
Kind Regards
Diners Club Team
As per our telephonic discussion, the issues that you have raised are being attended to by management.
We do apologise for the inconvenience caused in this regard.
Kind Regards
Diners Club Team
Diners Club's reply20 Aug 2019, 15:14
Official
Good day Dr Johnston Peter
As per our telephonic discussion, the issues that you have raised are being attended to by management.
We do apologise for the inconvenience caused in this regard.
Kind Regards
Diners Club Team
As per our telephonic discussion, the issues that you have raised are being attended to by management.
We do apologise for the inconvenience caused in this regard.
Kind Regards
Diners Club Team
's updateReviewer Update
20 Aug 2019, 15:16Thank you for your prompt reponse. I would be very impressed, if it were not after numerous unsatisfactory emails to diners customer service that prompted me to go to hellopeter. BUT I eagerly await full resolution. Thank you.
's update20 Aug 2019, 15:16
Reviewer Update
Thank you for your prompt reponse. I would be very impressed, if it were not after numerous unsatisfactory emails to diners customer service that prompted me to go to hellopeter. BUT I eagerly await full resolution. Thank you.