Failure to send confirmation letter by email.

I spoke to Rodwin regarding a closed account for which I received renewable billing by sms and no written confirmation that the account is still active after I received email in Dec 2014 that the account is closed. He indicated the account is now closed and fees reversed. I asked him to kindly send me a confirmation email. On Friday the 28th I spoke to a Samantha that indicated she would ask Rodwin to send it and that i would <br> Have it by Monday the 31st. Today is the 2nd of September and still I do not have it. This is a disgrace. I asked to speak to a manager today but none was available.