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Viven G

1 reviews | Active since Nov 2016

05 Aug 2024, 15:09

Dinersclub International - Cold and Unsympathetic to their Clients

Following the post Covid-19 repercussions on the SA businesses, sadly I was one of those Self Employed businesses left to pick up the pieces of my Consulting Company. Needless to say there were financial institutions that stood by their long standing clients including myself, unfortunately it was only Dinersclub International that took the worse kind of action to black list by default on my credit record. It was really disappointing that Diners Club was the only bank that took such drastic action on a longstanding client. Dinersclub International was unsympathetic to their struggling post Covid-19 client/s, they were quick to place a default on a struggling self-employed person/business. There was no empathy whatsoever on the part of the Diners Club decision makers, to place a default on my credit rating. If they had given me an opportunity to pick up my business, I would of probably been in a stronger financial position to pay Dinersclub off the amount that I owe them, which I feel is minimal (<R100K) in comparison to the millions they are owed. Noting the above, it was a few months later that I was able to pick myself up financially, and have since made payment arrangements with the institutions that I owe, however none of the other institutions took such drastic action to black list my credit record with a default. I only have one default on my credit rating, which is that from Dinersclub International. Despite several attempts to plead with the Dinersclub International to consider upliftment of the default on my credit record, seeing that I have been committed to keeping my payment arrangement commitment, they door was figuratively shut in my face by Dinerclub. It's been almost 3 years to date that I have since been paying all my debtors including Diners Club. The reason I take to highlighting my scenario, is that even though I have a payment arrangement in place with Dinersclub International attorneys SIMELANE NORTON ATTORNEYS more than two years to date. Saturday 03rd August, Diners have further engaged another attorney MACROBERT ATTORNEYS in my case. I currently have a payment arrangement in place with Simelane Attorney’s and maintaining my payment arrangement commitment in excess of two years to date, Dinersclub further engage yet another attorney company MacRoberts in my matter. To highlight, it was not enough that Dinersclub International blacklisted me with a default on my credit record for a fairly low value amount, then they appointed their attorney’s Simelane Norton to arrange a payment arrangement with me, which I have committed to paying more than two years to date, and as of Saturday 03rd Aug-24 I Learn that Dinersclub have further appointed a second attorney MacRobertson. Dinersclub are really unsympathetic and a cold financial institution, with no empathy for their clients that undergo difficult times.

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Replies (1)
Diners Club
Diners Club's reply05 Aug 2024, 15:54
Official
 Dear MR V GOVENDER  

We acknowledge receipt of your complaint. We have assigned your complaint to the relevant department and will be in contact with you shortly. 


Kind regards, 
Diners Club SA