Diners is a shadow of it's former self.

Disgusting service from what is supposed to be the pinnacle of cards. I was contacted by Diners to apply for a card, the app was done then and there and the operator told me the courier company would be in contact with me to deliver the card. Now 4 calls later and nobody can tell me where my application is. This is a total and utter waste of time. As a STD Bank Private customer I am able to apply to a competitor card and I am strongly considering it. How can a company like Diners treat potential customers like this? Do they not want our business? If this is the level of service I am getting before the card is even in my hand, what can I expect further down the line? For shame