PM
Paul M

1 reviews | Active since Sept 2019

05 Aug 2020, 13:58

Diners Club Service is shocking

What disgusting treatment I have just received from Diners Club

I ordered a new card on Monday this week received it today and confirmed my PIN telephonically

At 11.39 I received a SMS stating that AVIS CAR HIRE took R6130 for a car from Cape Town I am sitting in Johannesburg.

I report it to Diners Club ***** and immediately they imp**** that as AVIS does not have ***** that I am at fault.

They then will cancel my new card and advised that if AVIS confirm it is me that they will re-debit me and charge ME for the investigation.

I needed to use my card today but the consult I spoke to had an attitude well THOUGH TIT.

I was shocked at his manner of attending to me and told him so.

Hope DINERS listen to the call.

WISH THAT I WAS IN THE POSITION TO TAKE THEIR CARD AND CANCEL.

I have had had this account since 1990 and have never been treated in this manner.

Needless to say, I never expected this treatment from a reputable company MAKES ON THINK

And it will take up to 21 Days to rectify.

What security does DINER CLUB offer BEWARE

0
Replies (4)
Diners Club
Diners Club's reply05 Aug 2020, 14:26
Official
Dear Mr Paul Myburgh

We are currently referring the matter and feedback to be provided shortly. 

Kind Regards
Diners Club Team 
PM
Paul M's update05 Aug 2020, 14:42
Reviewer Update
What more............................

NO APOLOGY FOR LOUSY SERVICE.

WHAT A SURPRISE
PM
Paul M's update05 Aug 2020, 20:23
Reviewer Update
Now that I am calm, Diners this is a suspicious transaction
1 I apply for a new card on Monday
2 On Monday I deposit to My Account and a like amount is withdrawn
3 My PIN can be obtained telephonically and all information is held by DINERS
4 Today my New card is delivered
5 My old card which should have been cancelled on Monday is used today for Avis Car Hire

WHAT DO YOU THINK. AN INSIDE JOB????????????
Diners Club
Diners Club's reply06 Aug 2020, 08:00
Official
Dear Mr Paul Myburgh

Please accept our sincere apologies for the inconvenience caused. 

The matter is being investigated, and we are awaiting feedback. 

A team member will be in contact with you shortly to explain.

Kind Regards
Diners Club Team