Debit Account twice without informing me

<p>Used my Diners card twice in July to access the Airport Lounge as I am granted free access because of the status of my account.</p> <p> </p> <p>Without any pre-warning my account was debited twice on 2 different days. I only picked this up on review of my end of month statement. Yesterday I queried the 2 transactions and apparently I do not meet the criteria anymore as i have to spend R15k each quarter as per their rules which i did not know even changed. Nonetheless i indicated to the call centre that she is indeed incorrect as i did spend over R15k in that period. After a little while the caller confirmed that i was correct. Today I get a call and was asked if i took a guest which was not the case and i indicated accordingly. Apparently these 2 transactions will be reversed. Check your statements folks</p>