Complaint

Good Day, I was placed under Debt Review last year and through my debt counsellors made an arrangement to pay a calculated monthly amount to see off my debt with yourselves.

It was taking too long to settle the account and in April I decided to ask for a settlement amount to fully settle my debt on my Diners Club Card. I paid the amount of R 22 002.85 on 14/05/2018. instead of the discounted amount of R 17 602.28. Through my debt counsellor I have raised 2 queries requesting the refund of R4 400.57. Its taken a long time for this query to be addressed and I am asking for urgent feedback on when my refund will be returned I have repeatedly contacted Diners telephonically & sent emails but do not receive any response I now need my refund by COB tomorrow Kindly action and provide feedback ASAP REF: A E Dinath *******7000

The service is appalling Kindly attend to it and respond.