Clubmiles

Good Day I refer to my emails dated 23 November and 29 November 2017 below, both of which was acknowledged by your automated response. Your arrogance in ignoring my email has been noticed. Since there has been no response or way forward, I will be canceling my card in the near future once I have arranged transfer of debit orders etc. It is a time consuming and irritating procedure, which has been brought about by your pathetic service and attitude. It is a pity that you are prepared to throw away honest and regular customers in this time and age and flies in the face of your slogan posted on your website which states, Service is our hallmark. Rest assured. Regards ----- Original Message -----

To: ********** Sent: Wednesday, November 29, 2017 3:40 PM Subject: Re: CLUBMILES

Good Day I refer to the email below sent 6 days ago. I have recieved an automated response which promises response within 24 hours. Its 6 days already. I kindly await your response Regards

----- Original Message -----

To: ********** Sent: Thursday, November 23, 2017 9:55 PM Subject: CLUBMILES

Good Day I am extremely disappointed to note that your clubmiles program which was promised to be much better than my Voyager program is a real waste of time. We were promised that it would be a much better alternative. Little did we realise that it was to be worth half of the voyager mile. Currently your club mile is worth 5.8 cents. That's laughable. Having a program that rewards its customer with around three quarter percent when most credit card companies offer much more (the least being 1 percent) makes clubmiles a real waste of time. So much for your initial promise that we were guaranteed to like it more than the old programs we had. I am seriously considering cancelling my card. I rather stay with my FNB private clients account that gives me greater rewards and international lounge access. After all, international lounge access is the only benefit of Diners Card to me, considering half the merchants don't take this card. The least you could do was a percent. Regards