1 reviews | Active since Mar 2009
Beware of the surprise fees for Airport Lounges
I received my Diners Club account this month and to my amazement there was a total of R1239 fees for airport Lounges (7 visits since October last year until the end of Dec 2014). I have actually kept my Diners club card over the years for this facility offered, even though as an aside the quality offered in Bidvest lounges has dropped significantly.<br> I called Diners and was told by a Lady Melissa who kept talking over me, much to any ones annoyance, that the rules changed in 2012 (First I knew anything about this!!!!) and that if you did not spend R12,000 per month on your card you ended up paying for using airport lounges.<br> I was furious. The main advantage for me of paying for this card and service had been taken away and I did not even know it.<br> They even keep it a SECRET (No mention anywhere) for 3 months allowing you to run up more costs unwittingly at Airport Lounges, in case you suddenly have a spending spree!!! Then wallop 3 random months Oct,Nov,Dec have passed wait another month and then bill the unsuspecting customer.. Weird thing is I spent well in excess of R12,000 in January.<br> So we must now keep track of spending-Can I use the lounge free today!!!! I am disgusted!!!
We sincerely apologise for the inconvenience caused, we have resolved your query.
Please contact us on 0860 DINERS (346377) should you require further assistance.
Regards
Diners Club
We sincerely apologise for the inconvenience caused, we have resolved your query.
Please contact us on 0860 DINERS (346377) should you require further assistance.
Regards
Diners Club
