Another sub standard service provider

Here follow actual events, believe it or not. During 2020 I received an email requesting an update on my financial standing in order for my Diners Club services to continue. This was submitted and approved. Early this year I received a similar email, I responded by attaching the previous emails including the approval email. I received no response. Again I was emailed to complete the docs that was completed a few months earlier and approved. Again I responded attaching all the docs and approval emails from before. Someone then responded saying I should ignore the current request. All of the sudden my account was "locked" and I could not transact. Upon emailing them 3 times, I finally received a response stating that the account is in arrears. Problem is I could not transact so I would love to know how I am supposed to pay the account. Again weeks later after more emails I could finally eft funds to the account and it was confirmed once done the account would be opened. Guess what, it has not. Diners Club is a brand that clearly no longer represents professionalism and has fallen into the sub standard category as many others. Time to move.