Accused of monies in arrears, incorrect account type and amount quoted!!

<p>I am highly annoyed that a particular staff member accused me via email of having a fixed account, 30+days in arrears and I was to pay an exorbitant amount immediately, lest I wanted to be handed over to LEGAL!</p> <p> </p> <p>Firstly, I do not hold a fixed account with you, it is a budget plan/suspension budget!?!</p> <p>Secondly, the amount he stated, is more than my entire outstanding balance!?!?</p> <p>Thirdly, are there no notes made on the system when we call into the credit and rehabilitaion unit?!?! Despite all calls being recorded???</p> <p> </p> <p>I have queried all this above to the particular individual via email, with no repsonse as yet.</p> <p> </p> <p>Is there a manager I can take this further with???? To whom can I send my email response??? I'd like to know where I stand with regards to this??</p> <p> </p> <p>I am not allowed to carry my mobile at work, to answer all your numerous calls to my number, so its best to contact me via email, as I have often requested.</p> <p> </p> <p>This is the second time I have had an issue with this person and his manner of addressing me and my account. </p>