1 reviews | Active since Sept 2016
Absolutely disgusting service from the people who claim "expect exceptional service"
<p>I have tried for two days to get hold of someone at Diners Club to assist me with taking advantage of an offer sent to me by email. Absolutely no-one is responding. The concierge service does not answer calls on either option 1 or 2. I am listening to recorded music for 10 to 15 minutes at a time and then simply either get disconnected or go back to the switchboard. I called Diners in the USA and they were great, answered immediately and assisted me. I am so astounded by the absolute and persistent blocking of my requests that I believe that there may be reason to believe that there is ***** being committed. Been a member since 1985 and have never known such absolutely disgusting service, or is it *****?</p>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Diners Club
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Diners Club
Hi, it's been a week now and except for a phone call to me to establish the issues involved, I have heard nothing from Diners Club. It would seem that even after making a serious complaint, the management is not wanting to engage with me and resolve the issues. It's such a pity that this brand seems to be treating its customers with this level of apathy.
Hi, it's been a week now and except for a phone call to me to establish the issues involved, I have heard nothing from Diners Club. It would seem that even after making a serious complaint, the management is not wanting to engage with me and resolve the issues. It's such a pity that this brand seems to be treating its customers with this level of apathy.