JK
Jonathan K

1 reviews | Active since Oct 2017

10 Oct 2019, 12:45

Zero service or assistance ( their mistakes )

Digital planet have given absolutely shocking assistance in regards to a problem that occurred on their side .

I ordered a TV from FNB and this order was processed on the 30th September , was supposed to be delivered on the 4th or 7th of October !

After calling every day to follow up , i received an sms confirming delivery in the next 3-5 working days !!! so the 14th ??? then i get a call from Digital planet saying i will receive my parcel by Tuesday the 15th ???????

I have made contact with FNB and DIGITAL PLANET , if my parcel does not arrive by Friday the 11th October ( tomorrow ) they can cancel my order and i will not take responsibility for the product , i have all the call references to back up my issue , FNB and DIGITAL PLANET are aware they need to cancel my order if it doesn't arrive by close of business tomorrow

Lets see how they handle this , i have no positivity in regards to this matter and no hope for a positive outcome either .

0
Replies (2)
JK
Jonathan K's update22 Oct 2019, 08:02
Reviewer Update
Still no reply from DIGITAL PLANET in regards to this , typical response from this company
Digital Planet
Digital Planet's reply25 Oct 2019, 14:59
Official
Good Day Jonathan K,

Please accept our apologies for the inconvinience caused.

Kindly note this has been escalated to the relevant department and will be pushing for a solution soon.

Kind Regards,