Worst service you could imagine

I am quite irritated with FNB and Digital planet. I canceled a smart device order before it was delivered, (did not receive any delivery). yet it shows complete on their system. Please show me evidence of this so-called proof of delivery. (I have spoken to two people numerous times, Kevin and Josslyn) And it was added to my FNB account, now they want to bill me for something I did not sign or handed any documents towards the order. The people at Digital planet are so illiterate. they keep telling me they will sort it out. it has been three weeks and it is still not sorted out. I will NEVER use digital planet or FNB smart device.