DB
Dareze B
1 reviews | Active since Jun 2025
06 Jun 2025, 10:55
Worst service ever @ Digital Planet
TERRIBLE service!! Bought tv through FNB connect and Digital Planet are their goods provider.
After they delivered the tv, we switched it on anc noticed a crack inside the screen - not visible whrn switched of. We notified Digital planet immediately.
After almost a month of e-mails, phone calls and an assesor report our tv is not replaced yet and we are not getting any update!The consultant at Digital planet are just saying everytime, she is waiting for Management....but we don't know who management is and we cannot speak to them??
This is the worst service we have ever received and we already paid our first installment for a tv we cannot use!
We will never recomend Digital Planet to anyone!
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
06 Jun 2025, 11:08Hi Dareze,
Thank you for bringing this to our attention.
We have escalated your query to our senior management team who will contact you as soon as possible.
Should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We have escalated your query to our senior management team who will contact you as soon as possible.
Should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Digital Planet's reply06 Jun 2025, 11:08
Official
Hi Dareze,
Thank you for bringing this to our attention.
We have escalated your query to our senior management team who will contact you as soon as possible.
Should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
Thank you for bringing this to our attention.
We have escalated your query to our senior management team who will contact you as soon as possible.
Should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Digital Planet
DB
Dareze B's updateReviewer Update
06 Jun 2025, 11:52Just got a call now from Management with no solution at all, just alot of questions we had to answer again...for the 5th time! And now all of a sudden, according to Managent, they are still waiting for the assesor the send his assesment, but they have received it on mail already, so it's just an excuse to delay the process and it's unacceptable!!
It's a joke and the service are pathetic!!We are paying for something we cannot use!
It's a joke and the service are pathetic!!We are paying for something we cannot use!
DB
Dareze B's update06 Jun 2025, 11:52
Reviewer Update
Just got a call now from Management with no solution at all, just alot of questions we had to answer again...for the 5th time! And now all of a sudden, according to Managent, they are still waiting for the assesor the send his assesment, but they have received it on mail already, so it's just an excuse to delay the process and it's unacceptable!!
It's a joke and the service are pathetic!!We are paying for something we cannot use!
It's a joke and the service are pathetic!!We are paying for something we cannot use!
DB
Dareze B's updateReviewer Update
17 Jun 2025, 16:47Day 17 after my 1st review and up until today, our tv has not been replaced and also NO solution on this issue! It's is the WORST service ever and we've never been treated like this before by any service/goods providers!We are almost at our second payment date and still no TV! It's unacceptable and we are taking further steps, we are lodging a formal complain by FNB Senior Management as we are private wealth clients with FNB for a very long time AND we will share our opinion of your service ons social media platforms! Utterly disgusted by your service!!!
DB
Dareze B's update17 Jun 2025, 16:47
Reviewer Update
Day 17 after my 1st review and up until today, our tv has not been replaced and also NO solution on this issue! It's is the WORST service ever and we've never been treated like this before by any service/goods providers!We are almost at our second payment date and still no TV! It's unacceptable and we are taking further steps, we are lodging a formal complain by FNB Senior Management as we are private wealth clients with FNB for a very long time AND we will share our opinion of your service ons social media platforms! Utterly disgusted by your service!!!