MM
Mazvita M
1 reviews | Active since Dec 2015
05 Dec 2019, 12:14
Worst Service
Worst Service ever. I had a TV delivered yesterday which had a massive crack to the point of it not even having picture. We called in and were promised someone will come and collect the Tv for return. When we tried to follow up the next day, one of the call centre agents named Sizwe was trying to pass it off as if the person who signed for the TV at my house cracked it and we should take pictures of the device before anyone can collect. What kind of service is this? So we need to prove that we didn't drop the TV first before we can get any service. The box and everything else is intact with not dents....except the TV inside it which has a HUGE crack.
Unacceptable!!
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Replies (1)
Digital Planet's replyOfficial
05 Dec 2019, 13:04Hi Mazvita,
As per the discussion with our consultant, we are not assuming the person who signed for the Tv has dropped it, we just need pictures so that we know exactly what we deal with. This process was approved by our client and this can also be taken up with them.
We would really appreciate your help so that we can resolve this for you as soon as possible.
Kind regards.
Digital Planet
As per the discussion with our consultant, we are not assuming the person who signed for the Tv has dropped it, we just need pictures so that we know exactly what we deal with. This process was approved by our client and this can also be taken up with them.
We would really appreciate your help so that we can resolve this for you as soon as possible.
Kind regards.
Digital Planet
Digital Planet's reply05 Dec 2019, 13:04
Official
Hi Mazvita,
As per the discussion with our consultant, we are not assuming the person who signed for the Tv has dropped it, we just need pictures so that we know exactly what we deal with. This process was approved by our client and this can also be taken up with them.
We would really appreciate your help so that we can resolve this for you as soon as possible.
Kind regards.
Digital Planet
As per the discussion with our consultant, we are not assuming the person who signed for the Tv has dropped it, we just need pictures so that we know exactly what we deal with. This process was approved by our client and this can also be taken up with them.
We would really appreciate your help so that we can resolve this for you as soon as possible.
Kind regards.
Digital Planet