1 reviews | Active since Dec 2011
worst courier service
They tried to deliver at 11 am Thursday after claiming to try wednesday ! (the agreed day)<br> <br> No voicemail left<br> <br> They did not ring the bell! 202 flat<br> <br> I waited 9-3 yesterday (Thursday)<br> <br> As I was on the line to digital planned at 3:30pm they called my cell - unable to answer I tried to call back it said nO CALLER ID<br> <br> DIGITal planet then told me they had left WITHOUT RINGING THE BELL AGAIN OR WAITING 2 MIN! I WENT DOWNSTAIRS LOOKING FOR THEM!<br> <br> DP WOULD NOT GIVE OUT A NUMBER - NO WONDER THERE IS SUCH CHAOS AND I HAD THE SAME EXPERIENCE WITHT HE LAST DEVICE I ORDERED - WORST COURIER I HAVE EVER KNOWN OR DEALT WITH!<br> <br> HOW CAN CUSTOMERS PURCHASE SUCH EXPENSIVE ITEMS THEN BE MESSED AROUND LIKE THIS AND HAVE TO GO THROUGH THIS? <br> <br> SURELY YOU CAN FIND A BETTER COURIER COMPANY? TAKEALOT DRIVERS CALL ME IMMEDIATELY, NOTIFY EXACT TIME, WHERE THEY ARE<br> <br> Digital Planet said that they were now unable to return although they were just right there and so was I!<br> this is unbelievable and unacceptable<br> <br> I love FNB and digital devices but it is not worth this stressful ordeal!! I do not understand this terrible service &support!<br> <br> Yushaa tried to help - but he did not call back to tell me when they were comin
Thank you for bringing this to my attention.
As discussed earlier, kindly note that we have made the necessary arrangements for delivery to take place on Monday to the agreed 3rd party.
I will contact you and the 3rd party on Monday morning to ensure that delivery is on track.
I sincerely do apologize for all the inconvenience that has been caused to you and I will be investigating the issues internally with our courier company.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Tiffany Adams
Team Lead
Thank you for bringing this to my attention.
As discussed earlier, kindly note that we have made the necessary arrangements for delivery to take place on Monday to the agreed 3rd party.
I will contact you and the 3rd party on Monday morning to ensure that delivery is on track.
I sincerely do apologize for all the inconvenience that has been caused to you and I will be investigating the issues internally with our courier company.
Should you require any further assistance, please do not hesitate to contact me.
Kind regards,
Tiffany Adams
Team Lead
