AN
AJ N

1 reviews | Active since Feb 2018

12 Feb 2018, 16:14

Worst company to do business with

1. Your agent phones to confirm the address to deliver the parcel as ordered through Axxess. 2. Agent said he will send the tracking information that the package can be tracked. 3. Trying to call Digital Planet the next day to try and find out what is the tracking number since I did not receive any info. After holding 10mins, to the "relevant department", their phone dies. 4. Phone the next day and the same happened as the previous day, no answer. 5. Phoned again the next day, still the same issue. 6. Phoned again the next day, still the same issue. 7. After waiting a week, I called again and still no answer on.

The most useless company to do business with, no business ethics or support. Either *********** management or staff, I might suggest both seeing you cannot get hold of anyone but the reception that is also not a bright spark. Even asked for a manager or supervisor the reception still said it is not possible. So for all the *********** people working at Digital Planet, you are the reason that businesses that make use of your useless service suffer due to your unprofessional business model.

Wake up and smell the coffee, someday your "main clients" will read all these comments and move to a different provider.

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Replies (1)
Digital Planet
Digital Planet's reply14 Feb 2018, 11:47
Official

Good Day

Thank you for your message and kindly accept our apologies on our part. Could we please request for your order number or your ID number to enable us to pull up your information and provide the necessary feedback.

Kind Regards

Digital Planet