JK
Jabulane K
1 reviews | Active since Nov 2013
13 Aug 2020, 19:35
When will my laptop be delivered
I have ordered and paid for the laptop on the 27 July 2020 via boodle to Digital planet and I was promised I will be contacted by them within 3 days.The week passed and no one contacted me or gave me a tracking number.The following week I decided to call them and they apologized citing their warehouse as an issue but promised I will hear from them before the end of the week .The week passed and no one called me and now we are on the third week and still no one has contacted me with a way forward .This company is unprofessional and make empty promises and don't care about customers once they received their money.
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Replies (3)JK
Jabulane K's updateReviewer Update
13 Aug 2020, 19:39Their delivery terms and conditions which they can't keep
DELIVERY TERMS AND CONDITIONS (VERSION NO. 1.0)
1. DELIVERY OF THE PRODUCTS
1.1 The anticipated time of delivery of any Products via the Website shall be indicated at the time that the Customer’s delivery address
is verified.
1.2 You will be given an option for a door to door delivery, alternatively if you prefer to collect your order, there will be an option
available based on your geographical location.
1.3 Should your purchase be on a device credit loan; delivery of products is based on the loan approval date.
1.4 Deliveries will take place Monday to Friday the delivery will take place within 5 (five) to 7 (seven) business days from verification of
the delivery address, this entirely dependent on the availability of the Customer.
1.5 Delivery is subject to stock availability.
1.6 We can ship to any physical address countrywide, within South Africa but unfortunately, we can't ship to Postal boxes.
1.7 No deliveries will be made on public holidays or during weekends. Orders placed on weekends or holidays are processed the
following business day.
2. WARRANTY SUPPORT – COMPUTERS AND ELECTRONICS
2.1 All computers and electronic products sold on a Digital Planet warranty carry their full manufacturer's
DELIVERY TERMS AND CONDITIONS (VERSION NO. 1.0)
1. DELIVERY OF THE PRODUCTS
1.1 The anticipated time of delivery of any Products via the Website shall be indicated at the time that the Customer’s delivery address
is verified.
1.2 You will be given an option for a door to door delivery, alternatively if you prefer to collect your order, there will be an option
available based on your geographical location.
1.3 Should your purchase be on a device credit loan; delivery of products is based on the loan approval date.
1.4 Deliveries will take place Monday to Friday the delivery will take place within 5 (five) to 7 (seven) business days from verification of
the delivery address, this entirely dependent on the availability of the Customer.
1.5 Delivery is subject to stock availability.
1.6 We can ship to any physical address countrywide, within South Africa but unfortunately, we can't ship to Postal boxes.
1.7 No deliveries will be made on public holidays or during weekends. Orders placed on weekends or holidays are processed the
following business day.
2. WARRANTY SUPPORT – COMPUTERS AND ELECTRONICS
2.1 All computers and electronic products sold on a Digital Planet warranty carry their full manufacturer's
JK
Jabulane K's update13 Aug 2020, 19:39
Reviewer Update
Their delivery terms and conditions which they can't keep
DELIVERY TERMS AND CONDITIONS (VERSION NO. 1.0)
1. DELIVERY OF THE PRODUCTS
1.1 The anticipated time of delivery of any Products via the Website shall be indicated at the time that the Customer’s delivery address
is verified.
1.2 You will be given an option for a door to door delivery, alternatively if you prefer to collect your order, there will be an option
available based on your geographical location.
1.3 Should your purchase be on a device credit loan; delivery of products is based on the loan approval date.
1.4 Deliveries will take place Monday to Friday the delivery will take place within 5 (five) to 7 (seven) business days from verification of
the delivery address, this entirely dependent on the availability of the Customer.
1.5 Delivery is subject to stock availability.
1.6 We can ship to any physical address countrywide, within South Africa but unfortunately, we can't ship to Postal boxes.
1.7 No deliveries will be made on public holidays or during weekends. Orders placed on weekends or holidays are processed the
following business day.
2. WARRANTY SUPPORT – COMPUTERS AND ELECTRONICS
2.1 All computers and electronic products sold on a Digital Planet warranty carry their full manufacturer's
DELIVERY TERMS AND CONDITIONS (VERSION NO. 1.0)
1. DELIVERY OF THE PRODUCTS
1.1 The anticipated time of delivery of any Products via the Website shall be indicated at the time that the Customer’s delivery address
is verified.
1.2 You will be given an option for a door to door delivery, alternatively if you prefer to collect your order, there will be an option
available based on your geographical location.
1.3 Should your purchase be on a device credit loan; delivery of products is based on the loan approval date.
1.4 Deliveries will take place Monday to Friday the delivery will take place within 5 (five) to 7 (seven) business days from verification of
the delivery address, this entirely dependent on the availability of the Customer.
1.5 Delivery is subject to stock availability.
1.6 We can ship to any physical address countrywide, within South Africa but unfortunately, we can't ship to Postal boxes.
1.7 No deliveries will be made on public holidays or during weekends. Orders placed on weekends or holidays are processed the
following business day.
2. WARRANTY SUPPORT – COMPUTERS AND ELECTRONICS
2.1 All computers and electronic products sold on a Digital Planet warranty carry their full manufacturer's
JK
Jabulane K's updateReviewer Update
14 Aug 2020, 01:39The number that I was given was DDL10031 AND ID NUMBER- ***
JK
Jabulane K's update14 Aug 2020, 01:39
Reviewer Update
The number that I was given was DDL10031 AND ID NUMBER- ***
Digital Planet's replyOfficial
14 Aug 2020, 09:59 Good Day Jabulane Kubeka,
Thank you for your review.
According to the system, on the 3rd of August 2020, you called in at 14:30 pm to request a cancelation as you were no longer interested in the device.
The confirmation was received from boodle to proceed with the cancellation.
Kind Regards
Thank you for your review.
According to the system, on the 3rd of August 2020, you called in at 14:30 pm to request a cancelation as you were no longer interested in the device.
The confirmation was received from boodle to proceed with the cancellation.
Kind Regards
Digital Planet's reply14 Aug 2020, 09:59
Official
Good Day Jabulane Kubeka,
Thank you for your review.
According to the system, on the 3rd of August 2020, you called in at 14:30 pm to request a cancelation as you were no longer interested in the device.
The confirmation was received from boodle to proceed with the cancellation.
Kind Regards
Thank you for your review.
According to the system, on the 3rd of August 2020, you called in at 14:30 pm to request a cancelation as you were no longer interested in the device.
The confirmation was received from boodle to proceed with the cancellation.
Kind Regards