WELL DONE DIGITAL PLANET and especially MS MBALI MASEKO and MR LEFA RAJONASE. on going the extra mile!

My challenge began when I purchased a product from FNB, for my Son's Birthday, however Two days before my Son;s Birthday, my Wife and I realized that another Product from FNB would be better suited and more beneficial for my 15 year old Son, I phoned and cancelled the original product purchased and ordered the new product.

My wife and I was saddened at the fact that , we would not be able to get the new product in time for my Son's Birthday, as we were advised that it would take between 3-15 days for delivery, but knew that it was a wiser decision to get this new product, and we felt that at the very least, we could announce to him on his Birthday that we tell him what gift we had purchased for him, and that it would be delivered soon... we however felt heartbroken for not being able to surprise him on his birthday with this gift...

I then however made a special plea to FNB to have this product sent through to their Couriering Company, DIGITAL PLANET, and was still told over and over again that the product will take between 3- 15 days to be delivered.

The next day (now only 2 days away from my Son's Birthday), I received confirmation that the product was with Digital Planet, and I phoned them with a lump in my throat (and with very little expectation) hoping that someone would hear my plea to get my Son's Birthday Present to me in time for his Birthday, which was now only two days away...

When I phoned Digital Planet, the phone was picked up by a Ms Mbali Maseko, Her sheer professionalism and charismatic manner was immediately identifiable, I pleaded my case to her, telling her all about how disappointing it would be for us, to be unable to present my Son's Birthday gift, at his actual Birthday, Mbali listened and was sincerely empathetic to my situation, and asked me to hold on, while she had a word with her Manager, whom I later found out was Mr Lefa Rajonase.

Mbali then got back to me to state that she had made a special request to her manager, who in turn made some amazing moves within the different working areas in Digital Planet, and informed me that they had made a plan, and that I would receive my Son's gift by 14h00 , on the Same Day!!!!

It gives me such joy and happiness to realise that there are still huge companies and industries like Digital Planet, that have not removed the "human element"of service, and that they were able to tap into a customer's personal plea for happiness, and respond to that plea... WELL DONE DIGITAL PLANET and especially MS MBALI MASEKO and MR LEFA RAJONASE, you have definitely proven yourselves as a true asset to your company, and have further proven that the human element and touch can do so much more towards lifting your Company to new heights...

Thank you so much Mbali, Lefa and Digital Planet ! I would recommend your amazing company to every ear that will listen....

Bets of wishes

Yusuf ********** 370