WAITING FOR OVER A MONTH FOR A SIMSWAP TO BE DONE

How does one start.Easy DIGITAL PLANET's service is an absolute disgrace.This is ridiculous.It's been 1 month & 5 days and still no solution to my SIMSWAP that was requested on the 25/02/16 AFTER my device was ******.I am the one being inconvenienced here.I am unable to go into my bank to pay my accounts as I need the pin to access my internet banking.I am done with your poor meaningless excuses,apologies and \we will get back to you\" stories.These are just words with no meaning by the sound of it.NOW I DEMAND action.I have had to contact you every single time by phone and numerous emails and still no reply.I would name all the individuals I spoke to about my,but thought better of it.WHAT ABOUT MY BENEFITS.Everything has been paid in full until the contract ends,so I want all of this backdated.To the individuals I have spoken to.You have my direct LANDLINE number as I DO NOT HAVE A SIMCARD!!!!!.Let's see how fast your response will be after my Grievance.Please do ESCALATE...ESCALATE...ESCALATE my complaint as this is one of many other excuses used!!I gave you time till 16:00 today to phone me-which DIDN'T happen-I shouldn't be surprised.This AGAIN proves YOUR EMPTY PROMISES!!"