Very Bad Service

I am very disappointed in the service provided.

My parcel arrived and I was in the building. My receptionist contacted me and I advised I would be there in 5 min with the necessary documents. The reception is less than a minute away from my desk and when I got there exactly 3 min after I received the message, the driver had left.The receptionist advised the driver was very rude to her as well.

I would understand if he left because I was not in the building or he waited for 10 minutes.

I called the courier company immediately after this happened and they advised they would have the driver come back. Guess what the driver never returned.Oh and also I had to phone like three times and spoke to 3 different consultants.The first two consultants I spoke to Thabiseng and Walter did not even bother to introduce themselves when answering the phone, I had to ask who am I speaking to.

I expect the same driver to come back and apologise to the receptionist as she is very upset, I was so excited to take my parcel home because it was a surprise birthday gift for my Husband but guess what, now I have to surprise him after his birthday.

Very bad Service.