MT
Michelle T
1 reviews | Active since Oct 2013
12 Feb 2015, 10:58
Utter frustration
Upon realizing that the device I ordered was way slower that I expected, I examined it more closely and discovered that I had been sent the incorrect item that looked identical. I contacted the call centre and they instructed that I email photographs to [Email Removed] This was done 24 hours ago and I have still had no response. I am utterly frustrated with the service I have received and am now sitting with a laptop that I don't want, that didn't even come with the Microsoft Office personal software that was supposed to be included. I placed this order on 23 Jan and still don't have a laptop I can use.
Helpful (0)
Replies (1)0
Replies (1)
Digital Planet's replyOfficial
12 Feb 2015, 17:15Hello Shellybell,
Thank you bringing this to my attention.
Kindly accept our sincere apologies for the inconvenienced caused to you.
We were unaware of incorrect stock shipped out to customer, however have managed to rectify the loop hole.
Furthermore would like to take the opportunity of thanking you our valued customer for bringing this matter to our attention, as such cases helps improve our business and excel in best customer service.
As discussed your delivery swap out will take place tomorrow at your convenient delivery address.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Nthabsieng Mokhele
Escalations Manager
Thank you bringing this to my attention.
Kindly accept our sincere apologies for the inconvenienced caused to you.
We were unaware of incorrect stock shipped out to customer, however have managed to rectify the loop hole.
Furthermore would like to take the opportunity of thanking you our valued customer for bringing this matter to our attention, as such cases helps improve our business and excel in best customer service.
As discussed your delivery swap out will take place tomorrow at your convenient delivery address.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Nthabsieng Mokhele
Escalations Manager
Best regards,
Digital Planet's reply12 Feb 2015, 17:15
Official
Hello Shellybell,
Thank you bringing this to my attention.
Kindly accept our sincere apologies for the inconvenienced caused to you.
We were unaware of incorrect stock shipped out to customer, however have managed to rectify the loop hole.
Furthermore would like to take the opportunity of thanking you our valued customer for bringing this matter to our attention, as such cases helps improve our business and excel in best customer service.
As discussed your delivery swap out will take place tomorrow at your convenient delivery address.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Nthabsieng Mokhele
Escalations Manager
Thank you bringing this to my attention.
Kindly accept our sincere apologies for the inconvenienced caused to you.
We were unaware of incorrect stock shipped out to customer, however have managed to rectify the loop hole.
Furthermore would like to take the opportunity of thanking you our valued customer for bringing this matter to our attention, as such cases helps improve our business and excel in best customer service.
As discussed your delivery swap out will take place tomorrow at your convenient delivery address.
Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Nthabsieng Mokhele
Escalations Manager
Best regards,