Useless, *********** and no Customer Service ethics

You must surely be the most *********** courier operating and how you are still operating is beyond me.

Two days ago I get a call to confirm delivery within 3 - 5 business days, and stipulate that I am only in my office from 09h00 until 13h00 which was noted. The next morning (3/5/18) I get an SMS confirming delivery between 09h00 and 17h00. Since I am only in the office, I was not going to argue and changed all my family plans to accommodate the delivery of the package which I needed. Waited until 17h30 and no delivery occurred. Tried phoning and then not only do you not get an answer whilst waiting on the line for over 20 mins but perhaps the message played needs a serious review and corrected! Gave up and went home.

This morning (4/5/18) I get another SMS confirming delivery between 09h00 and 17h00..... Really, what happened to yesterday and how about giving me a courtesy call and explain your lack of customer service for which I have already paid for up front. I am not at your mercy, you are to provide me with a service as you agreed upon in your SMS and been paid for..... It is now 15h25 and still waiting at the office even though I work until 13h00 with bated breath. Tried phoning again to verify if delivery will take place..... placed on hold again for over 20 mins... Again I changed all my family plans to accommodate Digital Planet.....

What a useless bunch you are!!!