PB
Pamela B
1 reviews | Active since Dec 2019
11 Dec 2019, 08:26
USELESS Company that doesn't deliver what they advertise that they do
PATHETIC UNRELIABLE MISLEADING Service Ever.!
Item purchased from Vodacom....last week....
Sms received on Monday saying delivery will be on or before the 09th December. No delivery made...no message explaining anything...
Sms received Tuesday saying delivery will be the10th. No delivery...no communication...
Made numerous calls to their call center wasting my airtime...having to hold for 15-20 minutes for my call to be answered...and NO tracking number is given, all you get is the same standard sms that the parcel will be delivered TODAY, which is still coming...
How is it that NO TRACKING number is given to the customer.?? It is after all MY parcel and I would like to have it without all this IRRITATION and INCONVENIENCE caused by you DIGITAL PLANET...after reading all reviews its plain to see that your reputation STINKS...And I would like my delivery done IMMEDIATELY.
Helpful (0)
Replies (8)0
Replies (8)
Digital Planet's replyOfficial
11 Dec 2019, 10:24Good Day Pamela,
Thank you for your review and please accept our apologies in this matter.
Kindly note we cannot track with your name as there is no Pamela Billings on our side, please advise if you redeemed using the same name or a different name?
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we cannot track with your name as there is no Pamela Billings on our side, please advise if you redeemed using the same name or a different name?
Kind Regards,
Digital Planet
Digital Planet's reply11 Dec 2019, 10:24
Official
Good Day Pamela,
Thank you for your review and please accept our apologies in this matter.
Kindly note we cannot track with your name as there is no Pamela Billings on our side, please advise if you redeemed using the same name or a different name?
Kind Regards,
Digital Planet
Thank you for your review and please accept our apologies in this matter.
Kindly note we cannot track with your name as there is no Pamela Billings on our side, please advise if you redeemed using the same name or a different name?
Kind Regards,
Digital Planet
PB
Pamela B's updateReviewer Update
11 Dec 2019, 10:36EDWARD BILLINGS, my Husband, is your customer, unfortunately
PB
Pamela B's update11 Dec 2019, 10:36
Reviewer Update
EDWARD BILLINGS, my Husband, is your customer, unfortunately
PB
The order number is VODB10157 ALL THESE details have been sent to you just this morning...AND I explained why I am logging complaints on his behalf, with HELLOPETER.com. Please STOP delaying the process of actually just getting our TV delivered, instead of letting us know that you are attempting to deliver ... again...after a whole week of empty promises.
Pamela B's updateReviewer Update
11 Dec 2019, 10:39The order number is VODB10157 ALL THESE details have been sent to you just this morning...AND I explained why I am logging complaints on his behalf, with HELLOPETER.com. Please STOP delaying the process of actually just getting our TV delivered, instead of letting us know that you are attempting to deliver ... again...after a whole week of empty promises.
PB
Pamela B's update11 Dec 2019, 10:39
Reviewer Update
The order number is VODB10157 ALL THESE details have been sent to you just this morning...AND I explained why I am logging complaints on his behalf, with HELLOPETER.com. Please STOP delaying the process of actually just getting our TV delivered, instead of letting us know that you are attempting to deliver ... again...after a whole week of empty promises.
Digital Planet's replyOfficial
11 Dec 2019, 11:27Good Day Pamela,
Thank you for your response.
Kindly accept our apologies as I just confirmed with the courier that the driver was late and could not finish all his deliveries.
Your husband's order is out on route again today and we will ensure delivery is done today.
Kind Regards,
Digital Planet
Thank you for your response.
Kindly accept our apologies as I just confirmed with the courier that the driver was late and could not finish all his deliveries.
Your husband's order is out on route again today and we will ensure delivery is done today.
Kind Regards,
Digital Planet
Digital Planet's reply11 Dec 2019, 11:27
Official
Good Day Pamela,
Thank you for your response.
Kindly accept our apologies as I just confirmed with the courier that the driver was late and could not finish all his deliveries.
Your husband's order is out on route again today and we will ensure delivery is done today.
Kind Regards,
Digital Planet
Thank you for your response.
Kindly accept our apologies as I just confirmed with the courier that the driver was late and could not finish all his deliveries.
Your husband's order is out on route again today and we will ensure delivery is done today.
Kind Regards,
Digital Planet
PB
Pamela B's updateReviewer Update
11 Dec 2019, 11:37And it took you over 72 hours to gather this information.? IF drivers are later than 5pm, as your sms states, I AM available to receive the parcel, so its NOT a good enough excuse...have they been late for FIVE consecutive days.???? ALSO...the courteous thing that could have been done was to notify the CLIENT/CUSTOMER, and also check if deliveries are made, instead of just being dead quiet and being unhelpful when we try and help you do what you should be doing....
PB
Pamela B's update11 Dec 2019, 11:37
Reviewer Update
And it took you over 72 hours to gather this information.? IF drivers are later than 5pm, as your sms states, I AM available to receive the parcel, so its NOT a good enough excuse...have they been late for FIVE consecutive days.???? ALSO...the courteous thing that could have been done was to notify the CLIENT/CUSTOMER, and also check if deliveries are made, instead of just being dead quiet and being unhelpful when we try and help you do what you should be doing....
PB
Pamela B's updateReviewer Update
11 Dec 2019, 11:44Digital Planet, delivery will have to be made after 5 today. Due to your incompetence for a few days IN A ROW, there is no one available to sign for the parcel before 5pm today s. We have had someone waiting ALL day for days, and they are not available today, thanks to your misleading information. Please confirm THIS with Edward on the cell number I sent to you already.
PB
Pamela B's update11 Dec 2019, 11:44
Reviewer Update
Digital Planet, delivery will have to be made after 5 today. Due to your incompetence for a few days IN A ROW, there is no one available to sign for the parcel before 5pm today s. We have had someone waiting ALL day for days, and they are not available today, thanks to your misleading information. Please confirm THIS with Edward on the cell number I sent to you already.
Digital Planet's replyOfficial
11 Dec 2019, 13:32Good Day Pamela,
Thank you for your response.
Your request have been sent through to the couriers to ensure delivery is done as requested.
Kind Regards,
Digital Planet
Thank you for your response.
Your request have been sent through to the couriers to ensure delivery is done as requested.
Kind Regards,
Digital Planet
Digital Planet's reply11 Dec 2019, 13:32
Official
Good Day Pamela,
Thank you for your response.
Your request have been sent through to the couriers to ensure delivery is done as requested.
Kind Regards,
Digital Planet
Thank you for your response.
Your request have been sent through to the couriers to ensure delivery is done as requested.
Kind Regards,
Digital Planet
PB
Pamela B's updateReviewer Update
11 Dec 2019, 13:37Thank you, if possible, PLEASE refrain from sending messages to Edward LYING TO HIM that this matter has been resolved, because it hasn't been resolved YET. Had you followed the correct procedure in the first place, there would be no matter to be given an opportunity for, to be resolved. I WILL update this complaint on this platform whether our item is delivered OR not.!
PB
Pamela B's update11 Dec 2019, 13:37
Reviewer Update
Thank you, if possible, PLEASE refrain from sending messages to Edward LYING TO HIM that this matter has been resolved, because it hasn't been resolved YET. Had you followed the correct procedure in the first place, there would be no matter to be given an opportunity for, to be resolved. I WILL update this complaint on this platform whether our item is delivered OR not.!