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Mr. Pienaar

1 reviews | Active since May 2022

03 Dec 2025, 11:04

Useless

Made an order on FNB connect on friday, got an sms saying invalid delivery address, then got a call on monday, answered but nothing, so I did the whatsapp to update and everything seemed fine then got another sms again later saying invalid delivery address and no effort from them to contact again since

0
Replies (4)
Digital Planet
Digital Planet's reply03 Dec 2025, 11:13
Official
Good day Mr Pienaar, 

Thank you for bringing this to our attention. 

We have sent your details to our senior customer care team to contact you to assist you with the required urgency. 

Thank you for your patience, and again, our sincere apologies for the inconvenience caused. 

Kind regards,
Digital Planet
Digital Planet
Digital Planet's reply03 Dec 2025, 14:53
Official
Good day Mr Pienaar, 

Please note that our team has advised that you have been contacted and your order has been sent for processing. 

Please let us know if you require anything further. 
Kind regards,
Digital Planet
MP
Mr. Pienaar's update06 Dec 2025, 06:46
Reviewer Update
Thank you for your quick response, I appreciate it. Got a message saying my package will be delivered yesterday (05/Dec), so my wife stayed home all day but nobody showed up, she had things to but couldn't because of this
Digital Planet
Digital Planet's reply08 Dec 2025, 13:43
Official
Good day Mr Pienaar, 

We are sorry about that and will address this with the courier partner. We have been informed that your delivery has been completed on the 6 December. Please can you confirm is all is in order?

Please let us know if you require anything further. 
Kind regards,
Digital Planet