RM
Retsibile M
1 reviews | Active since Jul 2018
03 Feb 2022, 17:55
Unacceptable service, faulty laptop
Can someone please come and collect my laptop I cannot be sitting with a laptop that is not working. This is really unacceptable you guys dispatched a faulty laptop to a client, no one is coming back to me, only when I call I get feedback, I need to use my laptop the Schools are open and I'm sitting with a laptop that is not working. I need someone to tell me what is a turnaround time of this query as I am not going to wait the whole year for you to decide whether you assist me or not
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
04 Feb 2022, 08:35Good Morning Retsibile,
Thank you for ringing the matter to our attention, please accept our apologies for the service received thus far.
Kindly note the matter has been escalated to the relevant department and feedback will be provided in 2-3 hours.
Kind Regards,
Digital Planet
Thank you for ringing the matter to our attention, please accept our apologies for the service received thus far.
Kindly note the matter has been escalated to the relevant department and feedback will be provided in 2-3 hours.
Kind Regards,
Digital Planet
Digital Planet's reply04 Feb 2022, 08:35
Official
Good Morning Retsibile,
Thank you for ringing the matter to our attention, please accept our apologies for the service received thus far.
Kindly note the matter has been escalated to the relevant department and feedback will be provided in 2-3 hours.
Kind Regards,
Digital Planet
Thank you for ringing the matter to our attention, please accept our apologies for the service received thus far.
Kindly note the matter has been escalated to the relevant department and feedback will be provided in 2-3 hours.
Kind Regards,
Digital Planet
RM
Retsibile M's updateReviewer Update
11 Feb 2022, 21:52Thank you so much for resolving my query at Digital planet ,please let Kaylin Jacobs at Platinum warranty that he did an exceptional work, thank you and well done!
RM
Retsibile M's update11 Feb 2022, 21:52
Reviewer Update
Thank you so much for resolving my query at Digital planet ,please let Kaylin Jacobs at Platinum warranty that he did an exceptional work, thank you and well done!
Digital Planet's replyOfficial
14 Feb 2022, 09:56Good Morning Retsibile,
Thank you for your response and I am happy that your query has been resolved.
Have an awesome week.
Kind Regards,
DP
Thank you for your response and I am happy that your query has been resolved.
Have an awesome week.
Kind Regards,
DP
Digital Planet's reply14 Feb 2022, 09:56
Official
Good Morning Retsibile,
Thank you for your response and I am happy that your query has been resolved.
Have an awesome week.
Kind Regards,
DP
Thank you for your response and I am happy that your query has been resolved.
Have an awesome week.
Kind Regards,
DP