DK
David K

1 reviews | Active since Sept 2020

14 Dec 2020, 12:15

The ****pest company in the world, worse than any thing i have experienced when it comes to delivery!!!

So i have placed my order through fnb for a 55 samsung tv (order FNB795161) first i was sent an sms for an order which was delivered in march. Next i received another sms with my actaul order. I was told that it would be delivered today (14-12-2020) after calling your call centre i am told that delivery will only take place tomorrow!!!! I have specifically taken leave today so that i can take the delivery as i live alone, hence no one else can take delivery.

It is a busy time of year for every one! I moved meeting etc to make sure i could take my order.

I cannot move my meeting which i have this week as i had accommodated your delivery time. So how am i going to take delivery of this order. I do not understand how you think you can treat customers like this. Dont give me a date of delivery that you are not going to honor!! I want my dam order today. You really are the ****piest delivery company i have ever had the displeasure of coming across. Get my order sorted today!!!

0
Replies (1)
Digital Planet
Digital Planet's reply15 Dec 2020, 11:20
Official
Good day David,

We sincerely apologize for the bad experience and we understand that juggling your day to wait for an order is never easy. 

The order is out for delivery and we will ensure delivery takes place today.

Kind regards

Digital Planet