Terrible, unprofessional service

Terrible. I upgraded my Vodacom contract, together with a 65" TV. Digital planet is the service provider for Vodacom. They supply the TVs via a voucher system. The process was quite easy and straight forward. I received a sms from them on the 1st of Dec that it would be delivered before 5pm the same day. It was not. Neither did it come the 2nd. So I started calling them on the 5th, as they have no working online tracking system availeble. They advised me to wait a while longer, and they would follow up and "escalate" the matter. I did, they did not. I called them again on the 7th, when they told me they cannot get hold of the courier company and they don't know where my order is. They eventually followed up that afternoon, informing me that they still can't get hold of the couriers. Today, the 8th, they called me to say that there was still no communication with the couriers, and that they have "escalated" the matter. The couriers, according to Digital Planet, are called Nucleus, and they also, as fat as I have been able to tell, have no working tracking system online. This reflects very badly on Vodacom, as I pay them every month. I cannot believe that they will use such an unprofessional company to fulfill their orders.