Terrible Service and empty promises!

On Tuesday the 28th of November a lady from Digital Planet called me to confirm the delivery address to deliver my parcel to. I asked her when the delivery will be made as I am the only one that can sign for my parcel. She told me that the delivery will be made on Friday the 1st of December between 9 and 5 and I will receive an sms to say when my delivery is on the way.

So Friday morning comes and I haven't received any sms saying that my parcel is on the way so I decide to call Digital Planted as I had to arrange to be at the delivery address the entire day as no one else can sign for my parcel. After I've held on for about 20 minutes I speak to Thabelo who assures me that he will sort it out for me and let me know within the next hour what's going on. So I wait for over an hour and nothing, so I call back and speak to Thabelo who assures me was just about to send the warehouse another email as he haven't had any feedback from them yet. This is now at 10:30 and obviously means that there is nothing that he can do about it because the parcels for delivery has obviously gone out for the day. So he says he will phone me back at 11. I waited and waited and nothing, I phoned back twice and no answer. Eventually Thembi phones me back saying that Thabelo asked her to phone me and tell me that he is busy sorting things out with the warehouse and he will get back to me asap. Eventually I call him back at 13:00 as I still haven't had any feedback from him. Thembi put me through to Thabelo and left me on hold for over 30 minutes, so I had to drop the phone and call back again. When I spoke with Thembi she didn't even apologise for not getting back to me and just said Thabelo is out of the office and she can't get hold of him. I said to her Thabelo said he will call be back at 11:00 and it's after 13:00 and now he is supposedly not available.

Eventually I spoke to Barry who tried to assist me, but at the end all he told me is that delivery won't be on the 1st. So after the entire day of me calling and trying to sort things out they just shrugged me off and pretended like there is nothing they can't do. They can't send a driver because they only have 1 VIP driver and obviously as a client I wasn't important enough to get priority after they told me I would have my parcel on Friday. I told them that I refuse to pay delivery of R199 if they can't deliver it to me on the day that they stated. Barry said he will sort this out with his supervisors and guess what, still nothing and it's 3 WORKING DAYS later. However on Saturday they debited my account for the R199 after I told them I won't be paying for delivery when they delayed this on purpose. And made no effort to sort this out at all.

I spend so much money on airtime after all of the calls and being left on hold that I am furious!! Their service has been terrible, customer service non-existent and over all experience just laughable.

I highly doubt that anyone will contact me to resolve this mater as customers obviously aren't important to them at all!!

I WILL NEVER RECOMMEND ANYONE TO DO ANY BUSINESS WITH DIGITAL PLANET AS THEY OBVIOUSLY DO NOT CARE ABOUT ANYTHING BESIDES MONEY AS THEY AS QUICK TO DEBIT YOUR ACCOUNT WITHOUT YOU EVEN HAVING YOUR PARCEL YET.

I am beyond upset and will be complaining about them on every and all platforms!!!!