DS
Dean S
1 reviews | Active since Jan 2012
12 Jun 2019, 15:05
Terrible Service
I ordered a smart device which is not being going to be delivered on the agreed time. I have been advised that my smart device will be delivered tomorrow yet it hasn't left the warehouse yet. I doubt this will even reach me by this week. I have used your service before and had nothing but good service. Your call center agents and email support has no idea if my parcel has left the warehouse yet. Your agent is altering the dates on her email as she is 100 percent sure it won't be delivered in time. I mean this is the second week and we're past 5 working days. Please come back to me with answers.
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Digital Planet's replyOfficial
13 Jun 2019, 07:19Hi Dean,
We sincerely apologise for the delay, we will communicate with the warehouse to find out what the issue is and resolve it immediately without any further delays.
As soon as the matter is resolved we will communicate with you.
Kind regards
Digital Planet
We sincerely apologise for the delay, we will communicate with the warehouse to find out what the issue is and resolve it immediately without any further delays.
As soon as the matter is resolved we will communicate with you.
Kind regards
Digital Planet
Best regards,
Digital Planet's reply13 Jun 2019, 07:19
Official
Hi Dean,
We sincerely apologise for the delay, we will communicate with the warehouse to find out what the issue is and resolve it immediately without any further delays.
As soon as the matter is resolved we will communicate with you.
Kind regards
Digital Planet
We sincerely apologise for the delay, we will communicate with the warehouse to find out what the issue is and resolve it immediately without any further delays.
As soon as the matter is resolved we will communicate with you.
Kind regards
Digital Planet
Best regards,