Terrible Service

I ordered a router through my service provider, and Digital Planet was handling the delivery. I was contacted and told it would arrive between Monday and Friday during a specific week. It never arrived. I had to call them to follow up. An agent told me it would be delivered on the Wednesday of the following week. I told them that I would be at a different address on that day to the one I had previously given. Agent said she would adjust the address.

The courier company went and delivered it to the previous, now incorrect address. Tried to get through to Digital Planet call centre, but was holding for over 10 minutes at a time, only to get cut off. I tried to send an email, but it came back saying something like I don't meet the minimum requirements to submit a ticket - whatever the heck that means.

Eventually got through to their courier company who said they would deliver the next day to new address.

Pretty useless service from Digital Planet.