ME
Monica E

1 reviews | Active since May 2018

22 May 2018, 17:52

Still No delivery!!!

Hellopeter MENU Where is my order!!!!!!!!

A review of Digital Planet by Sarah B on 5 May 2016 Share Where is my order... this day 3 Digital Planet confirmed delivery for my order!!!!!!!! I am extremely annoyed as Digital Planet did not attempt to deliver my order once again today. I have been at home the whole day for 3 days awaiting delivery. I also called the call centre twice and they assured me my delivery will be done still today 22 May 2018, and the delivery guy will phone me once he is close to my home(order no. 72422, ref no. Wxo12349 ) No one came to my house for 3days now each day a sms confirming delivery will be between 9h00 and 17h00. I can not sit at home the whole day, i have a business to run as i told your call centre agent as per my telephone conversation with her @16h30 today whom assured me delivery are escalated for today. All my calls incomming and outgoing was recorded on my side aswell for record keeping and prove of promise for delivery from Digital Planet. This is the poorest excuse of service!!! Please fix this ASAP. Mrs. M Els

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Replies (1)
Digital Planet
Digital Planet's reply23 May 2018, 11:46
Official

Good Day Monica

Thank you for your message and kindly accept our apologies for the experience on our part. We notice that your order is out for delivery today, we will get one of our service consultants to contact you and provide a progress report on your order. Once again, please accept our apologies for the experience.

Kind Regards

Digital Planet

Best regards,