Stay AWAY from FNB and Digital Planet

Please urgently review the following, because at this point I am extremely frustrated and completely disappointed with the service I’ve received.

I ordered a TV from FNB Digital Planet and was told it would be delivered on Friday. I cleared my entire day and waited from morning until evening and absolutely nothing arrived. Not even a single update or courtesy message to say there was a delay. No communication at all.

Now, three days later, I’m being told the TV needs to be reordered due to an issue with the courier service. This is completely unacceptable. I did everything on my side correctly, yet I’m the one being inconvenienced and left waiting indefinitely with no real explanation.

I spoke to Moses, who introduced himself as the Team Leader, but instead of providing solutions or taking responsibility, he gave me even more of a runaround. No accountability, no clear answers, and no urgency to resolve the situation.

At this point, the customer experience has been terrible. I need this issue resolved immediately, with clear communication and a concrete delivery commitment. Please escalate this matter as far as necessary. I’ve been more than patient, and this is now beyond reasonable.

Thank you.