KR
Kevin R
1 reviews | Active since Jun 2014
31 Jul 2025, 17:19
*********** staff
Just plain incompetence Cannot resolve a simple problem please blaming the system nobody calls or follows up on a complaint
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Digital Planet's replyOfficial
01 Aug 2025, 09:16Hi Kevin,
Thank you for bringing this matter to our attention.
We regret that your experience has not met expectations and will be addressing this internally.
Our team did attempt to contact you between the 23rd and 25th of July, but unfortunately, we were unable to reach you. SMS notifications were also sent to the mobile number provided with your order to inform you of these attempts. In line with our standard process, orders are automatically cancelled after three unsuccessful contact attempts.
We’re pleased to confirm that your replacement order has been successfully received and verified in our system. Our team has prioritized it for delivery next week.
Thank you for your patience and understanding.
Kind regards,
Digital Planet
Thank you for bringing this matter to our attention.
We regret that your experience has not met expectations and will be addressing this internally.
Our team did attempt to contact you between the 23rd and 25th of July, but unfortunately, we were unable to reach you. SMS notifications were also sent to the mobile number provided with your order to inform you of these attempts. In line with our standard process, orders are automatically cancelled after three unsuccessful contact attempts.
We’re pleased to confirm that your replacement order has been successfully received and verified in our system. Our team has prioritized it for delivery next week.
Thank you for your patience and understanding.
Kind regards,
Digital Planet
Digital Planet's reply01 Aug 2025, 09:16
Official
Hi Kevin,
Thank you for bringing this matter to our attention.
We regret that your experience has not met expectations and will be addressing this internally.
Our team did attempt to contact you between the 23rd and 25th of July, but unfortunately, we were unable to reach you. SMS notifications were also sent to the mobile number provided with your order to inform you of these attempts. In line with our standard process, orders are automatically cancelled after three unsuccessful contact attempts.
We’re pleased to confirm that your replacement order has been successfully received and verified in our system. Our team has prioritized it for delivery next week.
Thank you for your patience and understanding.
Kind regards,
Digital Planet
Thank you for bringing this matter to our attention.
We regret that your experience has not met expectations and will be addressing this internally.
Our team did attempt to contact you between the 23rd and 25th of July, but unfortunately, we were unable to reach you. SMS notifications were also sent to the mobile number provided with your order to inform you of these attempts. In line with our standard process, orders are automatically cancelled after three unsuccessful contact attempts.
We’re pleased to confirm that your replacement order has been successfully received and verified in our system. Our team has prioritized it for delivery next week.
Thank you for your patience and understanding.
Kind regards,
Digital Planet