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MM
Mathusela M

1 reviews | Active since Nov 2020

03 Sept 2021, 08:25

Slow process

It's been three days since my order was handed over to digital planet buy fnb, but then on their self-service tracking system, it still hasn't moved an inch.

0
Replies (27)
Digital Planet
Digital Planet's reply03 Sept 2021, 11:11
Official
Hi Mathusela,

Thank you for your review and for bringing the matter to our attention.

Kindly note the matter is sitting with FNB and feedback has been requested on the delay.

Kind Regards,
Digital Planet
MM
Mathusela M's update03 Sept 2021, 12:06
Reviewer Update
That is not true. FNB approved my application and you guys confirmed my delivery address and TV license and you promised to deliver in 6 days. Was it a lie?
Digital Planet
Digital Planet's reply03 Sept 2021, 12:10
Official
Hey Mathusela,

No it was not, I will get an agent to contact you and explain.

Kind Regards,
DP
MM
Mathusela M's update03 Sept 2021, 12:17
Reviewer Update
I have a confirmation message'
MM
Mathusela M's update03 Sept 2021, 12:17
Reviewer Update
Your order will be delivered on or before September 8 between 9am and 5pm. You will receive an SMS in the morning of the day of the delivery. Please ensure that you inspect your parcel before signing the delivery note.
MM
Mathusela M's update03 Sept 2021, 12:18
Reviewer Update
was this a mistake??

Digital Planet
Digital Planet's reply03 Sept 2021, 12:30
Official
May you please switch on your phone, so we can contact you.
Digital Planet
Digital Planet's reply03 Sept 2021, 15:50
Official
Good Day Mathusela,

That is correct, there is a delay but there is nothing wrong with your order.

Kind Regards,
Digital Planet
MM
Mathusela M's update08 Sept 2021, 10:52
Reviewer Update
Welcome to the Digital Planet Self Service Portal


Your order will be delivered on or before September 8 between 9 am and 5 pm. You will receive an SMS in the morning of the day of the delivery. Please ensure that you inspect your parcel before signing the delivery note.

I still haven't received any communication from Digital planet regarding delivery and today is September 8. I did another order yesterday and FNB told me I will get a call from digital planet and yet still nothing. From the tracing link that was sent to me, it shows that they haven't started working on my order..Please avoid fnb connect.
Digital Planet
Digital Planet's reply08 Sept 2021, 11:41
Official
Hi Mathusela,

Unfortunately there is still a delay with the order, feedback has been requested.
Kindly note we do not have any new orders under your name, when we receive an order digital planet sends an SMS as a notification.

Kind Regards,
Digital Planet
MM
Mathusela M's update08 Sept 2021, 13:00
Reviewer Update
Feedback has been requested from FNB or from your warehouse?
Digital Planet
Digital Planet's reply08 Sept 2021, 13:22
Official
Hey Mathusela,

From FNB and has been escalated to management.

Kind Regards,
DP
MM
Mathusela M's update08 Sept 2021, 13:40
Reviewer Update
I have escalated the issue with fnb Complaint Reference *** since you said the issue is with fnb
Digital Planet
Digital Planet's reply08 Sept 2021, 14:15
Official
Noted, I will advise management on the reference.

Thank you
MM
Mathusela M's update08 Sept 2021, 14:20
Reviewer Update
Can I please know why the issue was escalated to management because as far as I know my application was finalized with them and is seating with you guys.
MM
Mathusela M's update08 Sept 2021, 14:22
Reviewer Update
No one is communicating with me regarding this...
MM
Mathusela M's update08 Sept 2021, 14:23
Reviewer Update
You guys your service is very terrible... If I call your call center they say they is nothing wrong and must expect my order today or tomorrow.... Are you working from a different system

MM
Mathusela M's update08 Sept 2021, 14:24
Reviewer Update
I have a feeling you are lying to me regarding the fact that they is an issue with fnb systems and I will get to the bottom of tbis
Digital Planet
Digital Planet's reply08 Sept 2021, 15:18
Official
We will request for someone to contact you from FNB
MM
Mathusela M's update08 Sept 2021, 15:38
Reviewer Update
What is the problem with my order because you are not saying anything?
MM
Mathusela M's update08 Sept 2021, 15:39
Reviewer Update
which fnb office is that ?
MM
Mathusela M's update08 Sept 2021, 15:39
Reviewer Update
I will call them myself.

MM
Mathusela M's update08 Sept 2021, 15:40
Reviewer Update

Digital Planet's reply:
03 Sep 2021, 15:50


Good Day Mathusela,

That is correct, there is a delay but there is nothing wrong with your order.

Kind Regards,
Digital Planet DO YOU REMEMBER SENDING THIS EMAIL.YOUR SERVICE IS TERRIBLE. I WONDER WHY FNB STILL USES YOU
Digital Planet
Digital Planet's reply08 Sept 2021, 16:06
Official
You will receive a call from the contact centre manager
Digital Planet
Digital Planet's reply09 Sept 2021, 08:43
Official
Hi There,

He will contact you soon.

Regards,
Digital Planet
Digital Planet's reply09 Sept 2021, 09:12
Official
Unfortunately he had load shedding yesterday and could not call, he tried and got a voicemail. He will try again later

Digital Planet
Digital Planet's reply16 Sept 2021, 12:25
Official
Hi Mathusela,

Yes, both orders will be delivered within 3-5 working days.

Kind Regards,
DP