Shocking - FNB could do better

I ordered a mobile phone through the FNB online shop and was supp**** with an order number and an SMS to advise that FNB's courier service provider would be in touch to confirm my delivery address. (Digital Planet) Three days later I got an SMS to say the order was cancelled as Digital Planet had tried to call me 3 times without success. The call log on my phone clearly shows no received or missed calls from them. When I called FNB to complain - 20 minutes later I get a call from Digital Planet. When I take this issue up with them, the distribution manager admits that they had loaded the wrong contact number. At least he had enough integrity to be honest as the call centre staff just fob you off! Both FNB and Digital Planet told me there was nothing they could do and I had to go back into the online shop and place a new order. Needless to say I went back to my current cellular service provider and had a new phone within 15 minutes. FNB....dump Digital Planet – read the shocking reviews about them online, you’re losing business left right and centre by using them! Such a shame!