LS
Leon S
1 reviews | Active since Jun 2016
06 Feb 2020, 09:08
Run Around For Delivery - I am waiting
On Jan 28 I upgraded my Telkom contract. Included was a Huawei router, 40gigs of data and a Samsung 55inch TV.
I received the voucher and redeemed the same day. I waited a few days and sent an e-mail to the address on the voucher. Received a "read reply" but no response
I have been calling since to check the status of my order. First I was told no stock. Then I was told they will be receiving stock over the weekend. Then when I phoned again this week I was told because of the backlog stock needs to be allocated to waiting customers first and I have to wait.
I am already being billed by Telkom for this TV, so I need an answer on my delivery date
Helpful (0)
Replies (3)0
Replies (3)
Digital Planet's replyOfficial
06 Feb 2020, 10:53Good Day Leon,
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience, our goal is to always provide customers with a positive experience.
We will be receiving stock by this Friday the latest Monday and delivery will be expedited.
Kind Regards,
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience, our goal is to always provide customers with a positive experience.
We will be receiving stock by this Friday the latest Monday and delivery will be expedited.
Kind Regards,
Digital Planet's reply06 Feb 2020, 10:53
Official
Good Day Leon,
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience, our goal is to always provide customers with a positive experience.
We will be receiving stock by this Friday the latest Monday and delivery will be expedited.
Kind Regards,
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience, our goal is to always provide customers with a positive experience.
We will be receiving stock by this Friday the latest Monday and delivery will be expedited.
Kind Regards,
LS
Leon S's updateReviewer Update
06 Feb 2020, 14:04Good afternoon. Thank you for your response.
Once again no stock.
I hope you see that you follow through on your promise of an expedited delivery.
Once again no stock.
I hope you see that you follow through on your promise of an expedited delivery.
LS
Leon S's update06 Feb 2020, 14:04
Reviewer Update
Good afternoon. Thank you for your response.
Once again no stock.
I hope you see that you follow through on your promise of an expedited delivery.
Once again no stock.
I hope you see that you follow through on your promise of an expedited delivery.
Digital Planet's replyOfficial
06 Feb 2020, 14:16Good Afternoon Leon,
We will keep you informed on the contact number that ends with 858 once stock is received.
Kind Regards,
We will keep you informed on the contact number that ends with 858 once stock is received.
Kind Regards,
Digital Planet's reply06 Feb 2020, 14:16
Official
Good Afternoon Leon,
We will keep you informed on the contact number that ends with 858 once stock is received.
Kind Regards,
We will keep you informed on the contact number that ends with 858 once stock is received.
Kind Regards,