1 reviews | Active since Sept 2015
received incorrect device expected to still pay
After 4 days of to and fro mostly contact from my side.<br> I have today received two different responses in regard to my Device that has been incorrectly delivered.<br> I have specified as per a telephonic conversation with Prenall today that the E540 that I ordered with the 2.6ghz processor has been replaced with the E550 i7. Please pull out that call.<br> I was told that I will be contacted of which no one contacts me, I have been calling since the date the device was delivered.!!<br> when I called again today as the day was ending, I was in contact with Rabia who did call me yesterday, who advised me that the replacement is the E50-80 of which I did receive.<br> I was not made aware of any replacement before the order was delivered as this has been going on for days.<br> Now I find myself paying for a 2.2ghz processor at the price of the 2.6 which is ridiculous as I have not agreed to this.<br> <br> I want an answer as soon as possible, this is disgusting From FNB. And I will not call again, as I have been numerous times<br> And I don't appreciate being ****** from the bank that I utilize. Absolutely disgusting.<br> refer 4398
Thank you for bringing this to our attention.
As discussed earlier this week, please note that a credit will be completed for the unit that was sent out to you.
We are in the process of checking if there are any new notebooks that are coming in stock soon, close to the specifications you require.
I will keep you up to date on the feedback once received.
Please accept my sincerest apologies for the inconvenience that has been caused to you and the service you have received from our agents. I will be addressing this internally with them.
Should you require anything further, please do not hesitate to contact me.
Kind regards,
Shavintha Maharaj
Escalations Team
Best regards,
Thank you for bringing this to our attention.
As discussed earlier this week, please note that a credit will be completed for the unit that was sent out to you.
We are in the process of checking if there are any new notebooks that are coming in stock soon, close to the specifications you require.
I will keep you up to date on the feedback once received.
Please accept my sincerest apologies for the inconvenience that has been caused to you and the service you have received from our agents. I will be addressing this internally with them.
Should you require anything further, please do not hesitate to contact me.
Kind regards,
Shavintha Maharaj
Escalations Team
Best regards,
