Pushing customers away

I ordered a LTE modem long ago and received some confusing messages yesterday, so this morning I was on the phone for more than an hour (at MY cost and in MY time, might I add) to Digital Planet who is supposed to deliver the order - without getting any satisfactory response, except once from switchboard saying I must keep on calling and keep on wasting my Rands. I have not been able to escalate my problem to anyone, there is no email or web form where I can get a tracking number or some evidence that I tried to resolve my issue. My experience with Digital Planet is not good, guys, you are pushing customers out the door to shop from more interested suppliers!