Pure dishonesty and no answers

I had made contact with Digital Planet to arrange the date and time ever to drop off my device. I spoke to a lady who said that I would get express delivery and would receive my device between 8 and 12. When that didn't happen I phoned in and was told it would be escalated and they would phone me back. I had to phone back 2 hours later and was then told that I must speak to the lady who helped me originally. She then said she ensured they would deliver it the same day still. I then got a phone call at 16:25 and was told they can only deliver the device on Monday but they don't know what time. The reason that the device could not be delivered on time was due to stock take which she couldn't tell me from the start. This is such horrible service. Makes you never ever want to recommend FNB device sales ever