Promised delivery and nothing arrived

After initially quoting me more than a week for delivery on an item purchased through FNB that was in stock, I called to request to arrange delivery within the specified 3-5 day turn around as initially quoted at the point of purchase., I was promised by a consultant that I would recieve delivery on Friday the 7th August, after not hearing any feedback I called to make sure that everything was on track, nothing had been arranged as promised, the goods had not even been despatched to the couriers at this point. Tiffany then made arrangements with me to have the goods delivered today, 8th August before 12. This did not happen!!!!! No couriers arrived, my day wasted ! They do not have any contact information for anyone other than Monday - Friday .... Pathetic service considering they seem to own all the device business through FNB. I EXPECT SOMETHING TO BE DONE ABOUT THIS