PB
Pelokazi B

1 reviews | Active since Apr 2023

04 Apr 2023, 13:53

Professional consultant

I was quite happy with the Digital Planet consultant I spoke to regarding my TV order, from Vodacom. Her name is Refiloe. She was very professional and quite patient, she addressed all the questions I had. I was unhappy with how Vodacom misled me regarding their delivery before making my order, but Refiloe thoroughly explained the whole process. Although I'm still not happy with the misleading information, she managed to calm me down and assured me that my TV set would be delivered within 3-5 working days.

I must admit these bad reviews leave a sour taste in my mouth because I'm still awaiting my order. I'll cross fingers. 🤞🏾

0
Replies (4)
Digital Planet
Digital Planet's reply04 Apr 2023, 14:45
Official
Good Afternoon Pelokazi,

Thank you for the wonderful review, it is much appreciated.

We will ensure the message is sent across the business to celebrate Refiloe and also we will ensure delivery is smooth.

Kind Regards,
DP
Digital Planet
Digital Planet's reply11 Apr 2023, 10:48
Official
Hi Pelokazi,

Kindly note the TV is currently being loaded for delivery this morning.

Kind Regards,
DP

PB
Pelokazi B's update11 Apr 2023, 10:50
Reviewer Update
Happy to inform you that I received my order earlier than anticipated. 😊
Thanks to your team for handling all my enquiries with patience and professionalism.
Digital Planet
Digital Planet's reply11 Apr 2023, 13:53
Official
Awesome, happy all went well

Have an amazing day further