Poor sevice Digital Planet Absa device
We bought a laptop through Absa Digital Planet. It was delivered 23 February 2015. 3 Days later on the 26th I have phoned Digital Planet and reported that the hinges on the laptop was faulty. This is my sons laptop studying at NWU and he needs his laptop. After numerous phonecalls and photographs I had to send, the laptop is still not replaced and on the 13th April the University starts again. I phone everyday and everyday I hear the same thing
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Digital Planet's replyOfficial
08 Apr 2015, 16:05Hello FA50,
Thank you bringing this to my attention.
Please accept my sincerest apologies for the inconvenience you have endeared.
As discussed , I have arranged for the immediate collection of the defective unit and will deliver a replacement unit to you.
I can assure you that the highest quality standards are always met in delivering the best products to our customers.
Once again please accept our sincere apologies.
Do not hesitate to contact me for further assistance.
Kind Regards
Nthabiseng Mokhele
Escalations
Thank you bringing this to my attention.
Please accept my sincerest apologies for the inconvenience you have endeared.
As discussed , I have arranged for the immediate collection of the defective unit and will deliver a replacement unit to you.
I can assure you that the highest quality standards are always met in delivering the best products to our customers.
Once again please accept our sincere apologies.
Do not hesitate to contact me for further assistance.
Kind Regards
Nthabiseng Mokhele
Escalations
Best regards,
Digital Planet's reply08 Apr 2015, 16:05
Official
Hello FA50,
Thank you bringing this to my attention.
Please accept my sincerest apologies for the inconvenience you have endeared.
As discussed , I have arranged for the immediate collection of the defective unit and will deliver a replacement unit to you.
I can assure you that the highest quality standards are always met in delivering the best products to our customers.
Once again please accept our sincere apologies.
Do not hesitate to contact me for further assistance.
Kind Regards
Nthabiseng Mokhele
Escalations
Thank you bringing this to my attention.
Please accept my sincerest apologies for the inconvenience you have endeared.
As discussed , I have arranged for the immediate collection of the defective unit and will deliver a replacement unit to you.
I can assure you that the highest quality standards are always met in delivering the best products to our customers.
Once again please accept our sincere apologies.
Do not hesitate to contact me for further assistance.
Kind Regards
Nthabiseng Mokhele
Escalations
Best regards,