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Deon P

1 reviews | Active since Sept 2022

26 Sept 2022, 17:15

poor service

i have had no response from digital planet with regards to my warranty claim.

0
Replies (6)
Digital Planet
Digital Planet's reply27 Sept 2022, 11:24
Official
Good Day Deon,

Thank you for contacting us and please accept my apologies for the service received.

I cannot seem to track any information, please may you advise where did you purchase the device and if you have a reference or serial number so we can assist?

Kind Regards,
Digital Planet
DP
Deon P's update27 Sept 2022, 11:48
Reviewer Update
the TV was purchased from Vodacom loyalty and rewards program. order number - *** , voucher number - VVCR*** . Digital planet shipment number - VODL12835 . i have already contacted skyworth for the warranty claim, they have sent an email with a credit to digital planet but there is no response. please give me your email address and phone number so i can send through all the details and documentation
Digital Planet
Digital Planet's reply27 Sept 2022, 12:02
Official
Thank you for your response, I have notified the relevant department and they will be in-contact soon.
DP
Deon P's update17 Oct 2022, 12:16
Reviewer Update
no response from your team. my emails are just ignored
Digital Planet
Digital Planet's reply18 Oct 2022, 14:20
Official
Good Day Deo,
Please accept our apologies for the delay.

Kindly note we are awaiting credit from the supplier so we can arrange a replacement for your TV.

I will get an agent to contact you.

Kind Regards,
DP
Digital Planet
Digital Planet's reply27 Oct 2022, 12:26
Official
Hi Deon,

Kindly note as per your request, an email will be sent accordingly.

Kind Regards,
DP